Privacy requests

Postra separates your account data (login, profile, analytics consent) from organisation mailbox content (mail on company domains). Who you ask depends on which one you need.

In the product first

Open Profile → Data and privacy:

• Turn product analytics on or off. Mail content is never sent to analytics tools
• Follow the links to the Privacy Policy and Subprocessors

Cookie and analytics choices also appear in the consent banner when required.

Formal requests about your account

For access, correction, deletion, or other rights that apply to your Postra account data, email [email protected].

Include enough so we can find you: account email, what you need, and any deadline that matters. For US privacy opt-out language, say so plainly in the subject or body.

Organisation mail

Mail sitting in company domains is handled by your company admin through Domains tools (mailboxes, groups, export), not by writing privacy@ about someone else’s inbox.

If you are the admin and a colleague needs an archive, export the mailbox for the right date windows. If you are not the admin, ask them.

Closing the account

Self-serve closure (Starter / Professional) and Enterprise support closure are described in Close or restore your account. That flow covers login teardown and the deletion timeline; it is not a substitute for domain export when the company must keep mail.

Support vs privacy@

Topic	Where
Product broken, DNS stuck, billing edge case	Support Center chat
Legal rights over your account data	[email protected]
Org mailbox content	Domain admin