Trust Factor

Trust Factor is a live standing for your Postra account, from risk on the left to trust on the right. Open it under Profile → Trust Factor.

How to read the score

• Range is roughly −100 to +100, starting near zero on a new account
• Healthy is above about +20
• At risk is below about −20
• Everything in between reads as Neutral

We keep the exact point math private on purpose. If the formula were public, it would be easier to game. The opacity is for security.

Signals that help

Rows on the page explain what moves standing over time. Two you can act on:

• Single sign-on: link a provider from Profile. Your mailbox password still works
• Account age: simply staying on Postra counts; there is nothing to click

Confirmed reports and warnings (spam, phishing, abuse, or other misuse after we investigate) weigh heavily. You can hold up to three. At the limit, access may be restricted or closed.

Fair use

Misuse can restrict or ban the account. That covers spam and phishing, and also scraping, reselling access, burning infrastructure, or anything else that hurts other users.

What Trust Factor is not

It is a standing and risk signal for the account, not a public reputation badge for your domain, and not a substitute for finishing DNS authentication. If standing looks wrong after a warning you dispute, use the disputes area when it is available, or write Support with context.